Common Budget Mistakes and Pitfalls

Support

Troubleshooting

Cloud Sync Troubleshooting

Cloud Sync is not working for me. Help! First, make sure that Cloud Sync is working on your desktop computer: YNAB’s "Cloud Sync" has nothing to do with the Apple Inc. product named "iCloud".  YNAB’s Cloud Sync uses the free file syncing service Dropbox. Make sure you have a
Last Updated: December 8, 2014

Work with Files and Folders

Unlike previous versions of our software, YNAB 4 budgets use more than a single file to contain all of your budget data and are instead contained within a folder of many separate files. All of the files must be present in order for the budget to run. This has to do with how Cloud Sync and autosave
Last Updated: September 5, 2013

Get YNAB installed (when all else fails)

Before you dive into these steps, please go to our main download page and try to install from there first. That should work fine and save you a lot of time. Running Leopard (OS X 10.5) or earlier on your Mac? If that's the case, follow these steps. Choose the directions that match
Last Updated: July 12, 2013

Dropbox Troubleshooting

Please follow the steps below to determine which Dropbox account your desktop is linked to as well as whether or not that account has access to your YNAB mobile app. On your computer: Right-click on the Dropbox icon in your system tray at the bottom of the screen (menu bar at the top on a Mac).
Last Updated: December 8, 2014

Mac OS X installation

YNAB 4 will not run on Mac OS X 10.5.8 (Leopard) or earlier. YNAB 4 contains features and abilities that we could only get with OS X 10.6 (Snow Leopard) and above. Unfortunately, that excludes OS X 10.5.8 (Leopard) from being able to run YNAB 4. The only option you have if you'd like to run
Last Updated: March 12, 2015

Mobile Troubleshooting

I'm having trouble syncing on my Mobile device. Follow these directions to get up and running again. The app is crashing on my phone. Please make sure you are running the latest version of the desktop software.  To find out if you need to update the desktop version, go to HELP >
Last Updated: May 22, 2013