Support

Get YNAB installed (when all else fails)

Before you dive into these steps, please go to our main download page and try to install from there first. That should work fine and save you a lot of time.

Running Leopard (OS X 10.5) or earlier on your Mac? If that's the case, follow these steps.

Choose the directions that match your appropriate operating system.

Fixes for Windows:

Hanging or paused installation (Windows 7 or Windows Vista)

If your installation is simply hanging (pausing for a long time), try temporarily disabling User Account Control (UAC).
Disabling UAC in Windows 7
Disabling UAC in Windows Vista

If installing directly from the re-download page doesn't work then follow these steps

This will not erase your budget files. Your data will be safe.

  1. Go to Settings→Control Panel→Add or Remove Programs.
  2. Attempt to uninstall YNAB 4 first. Ignore any errors or warnings that it gives you.
    • Failed to uninstall YNAB? → Go to step 3 below
    Uninstalled okay? → Skip step 3 and move on to step 4.
  3. If step 2 failed at uninstalling YNAB, visit the Microsoft Fixit utility page and click the 'Run now' button to uninstall YNAB.
  4. Download and install YNAB

On a Mac:

  1. Drag your existing copy of YNAB from the Applications folder to the trash to completely remove it from your computer.
  2. Download and install YNAB

The following tips can help on Windows or Mac:

  • Try downloading YNAB 4 using a different browser. We suggest Firefox or Chrome.
  • Try turning off your firewall or internet security software. Turn it back on once the installation is finished. Some firewalls don’t cause an issue, some do.